Privacy Policy

Information We Collect

We gather the details necessary to create and manage your account, complete transactions, and comply with legal obligations. This typically includes your full name, date of birth, residential address, email address, telephone number and payment information. During identity verification we may also request copies of official documents such as a passport or driving licence.

In addition to information you provide directly, we automatically collect certain technical data whenever you visit our site. This includes your IP address, browser type, device identifiers, pages visited and the times and dates of your activity. Location data may be collected where permitted by your device settings.

How We Use Your Information

Your personal data enables us to register and administer your account, process deposits and withdrawals, provide customer support, and ensure the security of our platform. We also use the information to personalise your gaming experience, send service-related communications, and, where you have given consent, deliver marketing messages about bonuses and promotions.

Legal and regulatory requirements form an important part of our processing activities. We use your data to meet anti-money laundering, fraud prevention and responsible gambling obligations placed upon us by our licensing authority.

Sharing Your Information

We only share personal data with third parties when it is necessary for the provision of our services or required by law. This may include payment processors, identity verification agencies, game suppliers, and professional advisers who assist with our regulatory compliance.

Where required by regulators or law enforcement agencies acting within their authority, we may disclose information to fulfil legal obligations. We do not sell your personal data to marketing companies or unrelated third parties.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and improve your overall experience. Essential cookies allow you to move around the site and use its features. Analytical cookies help us understand how visitors interact with our platform so we can make improvements.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the website and the services we can offer you.

Data Security

We take the protection of your information seriously and maintain appropriate technical and organisational measures to prevent unauthorised access, accidental loss or unlawful processing. These measures include encryption of sensitive data, secure servers, access controls and regular security reviews.

While we strive to protect your personal data, no system can guarantee complete security. You should always use strong, unique passwords and keep your login details confidential.

Your Rights

You have several rights regarding your personal data. These include the right to access the information we hold about you, to request correction of inaccurate data, and to ask for erasure of your information in certain circumstances. You may also object to particular types of processing or withdraw consent where we rely on that legal basis.

To exercise any of these rights, please contact our support team. We will respond to your request within the timeframes set by applicable data protection law. In some cases we may need to ask for proof of identity before proceeding.

International Transfers

Some of our service providers are located outside the UK. When we transfer your personal data to countries that do not offer the same level of protection as UK law, we ensure suitable safeguards are in place, such as standard contractual clauses approved by the relevant authorities.

Retention of Data

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. When we no longer need your information we securely delete or anonymise it.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so you remain informed about how we handle your information.

If you have any questions about this Privacy Policy or the way we handle your personal data, please contact our customer support team through the website.